Factors Affecting Customer Satisfaction of Mobile Banking in Libya

In today's digital age, Facebook has become an integral part of our daily lives, with millions of users worldwide spending a significant amount of time on Facebook. With the rise of Facebook usage, advertising has also become increasingly prevalent on this platform. This study aims to expend the Theory of Planned Behavior (TPB) to investigate the effect of Facebook ads on engagement behavior. Although the (TPB) is considered a robust method for studying actual behavior, it has been criticized for its limited explanatory power and failure to account for rational and emotional processes that influence human behavior. The conceptual model proposed in this study will contribute to understanding how Facebook ads influence engagement behavior in deferent contexts.

Keywords: Facebook advertising, engagement behavior, subjective norms, behavioral intention, and perceived behavioral control.

It is expected that website design can lead to online trust, although research that systematically examines such a relationship is little. In addition, far too little attention has been paid to understand the effect of website design on e-trust across gender. In this study, therefore, three elements of website design (visual design, information design, and navigation design) are examined for their effect on consumer trust in e-commerce. Using data collected from 532 online shoppers, the overall model was first tested using structural equation modeling (SEM) analysis. The research model was then tested for each gender group separately. The results of the study indicated that website design is an important factor in establishing trust in e-commerce. Our results further revealed that website information design is more important to males than females in forming e-trust, while website navigation design is more important to females …

The Role of Website Visual Design in Predicting Consumers' Purchase Intention: an Empirical Study in a B2C Environment